The guarantee
Undeliverable packages refund themselves. Automatically, in full.
The refund is not a support ticket — it is built into the order. When delivery fails, the system reverses the charge without being asked, and the money is back on your card as fast as your bank moves, typically five to ten business days.
What the guarantee covers
The package cannot be delivered
If your package cannot be pointed at your site — for any reason on our side — the order stops itself and your card is refunded automatically, in full. You find out from us, not by noticing. You are never billed for a package that did not land.
The head link is dead at purchase time
The head link of every package is read live from the public internet before your card is charged. If that check fails, the purchase does not complete. There is nothing to refund because you were never charged.
Double-sold is impossible by construction
A package has exactly one buyer and is struck from the catalog the moment it sells. If a race ever let two orders through, the later one stops itself and refunds automatically — the same mechanism as failed delivery.
What it deliberately does not cover
- Rankings, traffic or revenue outcomes. Nobody can guarantee what a search engine does next, and anyone quoting you a position is selling a forecast they cannot make. We sell the links, verified and delivered; what they do for your site depends on your site.
- Change of mind after delivery. A package is exclusive: the moment it points at your URL, it was taken off the market for everyone else and cannot be resold as new. That exclusivity is most of what you paid for.
Questions about a specific order? Write through the contact page — a person answers, usually within one business day.